Knowledge Centre
Investigation Knowledge Centre.
Practical answers for employers, insurers, boards and legal teams. Understand when to commission enquiries, what to expect and which official updates may matter.
Discuss a matterClear evidence.
Engaging an investigator
Decide when independent enquiries may help, how to prepare a brief and what affects cost and timing.
When should a workplace investigation be handled externally?
Set a clear brief and identify the decisions the organisation retains.
Read the guide
Commissioning an external investigator: the practical brief
A defined appointment helps align authority, capability, scope and reporting.
Read the guideWhen should you engage an independent investigator?
Consider an investigator when a material decision depends on facts that are disputed, incomplete or difficult to establish with your existing resources. Start with the question the evidence needs to answer.
Read the guideWhat affects investigation costs and timeframes?
Investigation cost and timing depend on the questions, records, witnesses, locations and reporting required. A defined scope and staged decisions provide a more useful basis for a quote than a promised outcome.
Read the guideEvidence and reporting
Understand witness accounts, investigation outputs and the limits that a useful report should explain.
What to include in a workers’ compensation investigation brief
Define the material questions, available records and reporting requirements before commissioning factual enquiries.
Read the guideWhat can you expect to receive from an investigation?
Connect source material with analysis, gaps and limitations.
Read the guidePreserve inconsistencies before attempting to resolve them
Differences in dates, recollections and records are questions for enquiry, not details to tidy away.
Read the guideUse intelligence to frame the next enquiry
Source-based research can clarify a commercial question when attribution and limitations remain visible.
Read the guideHow to commission witness statements for a legal matter
A useful witness-statement brief identifies the factual questions, the witness’s connection to the events, relevant records and the form your legal team requires. A single statement can be a defined assignment.
Read the guideRegulatory updates.
Dated reviews of official workplace, privacy and investigation-related sources, with practical context for commissioning enquiries.
Begin with a clear brief
Discuss the question behind your matter.
Start with the scope, jurisdiction and evidence your team needs.