Investigation services
Insurance, CTP and public liability
Incident circumstances, scene enquiries and witness evidence to support claims and liability decisions.
Scene records, witness evidence and a factual account of the incident.
Understand the circumstances behind a claim.
We investigate the reported event, the available accounts and the records needed to answer your claims questions. The instruction can cover a full factual enquiry or a defined task.
Connect the accounts, records and location.
- Claim circumstance and reporting-sequence enquiries.
- CTP and public liability witness interviews and statements.
- Scene attendance and relevant document review.
- Employment or activity enquiries within the agreed lawful scope.
A factual report your team can follow.
Receive source-referenced findings, relevant witness evidence and a clear chronology. The report identifies differences between accounts, unanswered questions and the limits of the available material.
The detail behind the enquiry.
Explore the scope, evidence requirements and practical considerations.
CTP claim circumstances.
A CTP instruction can examine the reported collision or incident, the sequence of events, the scene context and what witnesses personally observed. Available incident records, photographs and authorised party accounts help identify the factual questions that remain.
The brief establishes the event date, location, witnesses already identified and the issues requiring clarification. Medical assessments and specialist collision reconstruction are separate from this factual scope.
Public liability incident enquiries.
We can examine where and how an incident was reported to occur, the activities involved and the available witness accounts. Relevant photographs, incident notifications and inspection or maintenance records can help establish the sequence and the questions requiring further enquiry.
Where a scene visit is instructed, the report records what was observed and when. A later visit cannot establish every condition at the time of an incident. Technical causation, expert certification and liability decisions remain separate from the factual enquiry.
One connected evidence file.
Interviews distinguish personal observation from information received from others. Statements are prepared for witness review and correction, with relevant records identified and linked where appropriate. Review and signing status remain clear.
The chronology connects events to their sources. Differences between a witness account and a record are identified and considered. An inconsistency is a question to examine and does not, by itself, establish dishonesty.
Findings for the decision your team retains.
The agreed handover may include statements and annexures, scene observations or photographs, a source schedule, chronology and factual report. Findings, witness evidence and investigator analysis remain distinguishable.
We report what the evidence supports within the instructions. Policy interpretation, claim entitlement, medical opinions and legal liability remain with the appropriate claims team, specialist or adviser. Further enquiries are discussed where they may address an important gap.
Before we begin
Practical questions.
Practical questions.
Can we commission one statement or a scene visit?
Yes. A contained task can be scoped around the location, questions and required output. We confirm availability, authority and any specialist requirements before proceeding.
Do you also investigate workers’ compensation claims?
Yes. Our workers’ compensation practice covers physical and psychological injury claim circumstances, relevant workplace events, witness evidence and source-referenced reporting.
Do you determine claim entitlement or liability?
Our role is to investigate and report the relevant facts. Claims decisions, policy response and legal conclusions remain with the authorised claims team and advisers.
What should we provide first?
Start with a de-identified outline of the incident, location, questions and deadline. Supporting records can follow through an agreed transfer method once the scope and handling arrangements are confirmed.
Begin with a clear brief
Establish the facts behind the claim.
Tell us the type of claim, the questions your team needs answered and the reporting required.